|
We
guarantee each item we sell for authenticity
and condition, as represented in our
descriptions and photographs.
Returns: We offer a seven-day return
privilege. All returns must be announced
within 7 days (upon receipt of item) and must
be made in compliance with our return policies
(listed below). Items being returned must be
packed and shipped in the original packaging
and box.
If there is a marked discrepancy between the
item you receive and the item as described in
the listing online, we offer a full refund of
the purchase price as well as all original and
return shipping costs. International Customers
Please Note: Due to the high costs of shipping
overseas, we are only able to refund the
purchase price of the item, and not the
shipping costs, for any item being returned.
However, if the item’s condition is as it
was represented in the listing, but you are
not happy with your purchase for whatever
reason, we’ll be able to refund the purchase
price (but not the shipping/packing costs)
less a 25% restocking fee as long as you let
us know within seven-days upon receipt of the
item. Refunds will be made upon receipt and
inspection of the item and will be made in the
manner in which the payment was received (with
the exception of money orders which will be
refunded by personal check).
Condition: We spend a lot of time
describing each item accurately and want you
to know exactly what you are buying. If you
ever feel an item you bought was
misrepresented or not what you expected,
please contact us immediately and we will work
with you to correct the situation.
Please Note: We do not guarantee the
condition of any frames that are sold with our
artwork. Also, we remove all glass from the
frames before we ship them so that the pieces
will not be damaged in transit. In the event
we are unable to or it is unwise to remove the
glass from the frame, we use an adhesive sheet
to secure the glass as best we can.
All items subject to availability. |
|
Domestic
& International Sales:
Please contact us for a price quote for domestic or international shipping
for all items.
Our default domestic shipping method is UPS
Ground. Our default international shipping
method is USPS Global Express Mail (the most
reliable and least expensive option providing
a tracking number). Our shipping quote to you
will include all packing materials
and insurance costs. Packing materials may
include: box/boxes, bubble wrap, packing foam, tissue paper, tape, etc.
Our domestic & international shipping
rates are based on the size and weight of the
item after it has been packed (weight includes
1.0-5.0lbs. for packing materials depending on
the dimensions of the item).
Due to the high cost of shipping overseas
(which may exceed the cost the item), we ask
that international customers do not purchase
single items valued below $75 (unless you
intend to combine shipping on multiple
purchases).
Shipping Time: Items are generally
shipped out within 5-10 Business Days from the
receipt/ clearing of payment. Items shipped
using UPS Ground should arrive in 1-5 business
days. We will send you an e-mail confirmation
(including your tracking number) as soon as
your item is shipped.
Special Requests: If you need an item
shipped to meet a specific schedule due to an
event or traveling plans, please contact us
and we will try to accommodate to the best of
our ability.
At your request, we can charge your UPS or Fed
Ex account; however, we will charge a fee for
packing materials.
Due to the value and nature of our inventory
we require that all items shipped
internationally be mailed using a mail service
providing tracking information as well as
insurance. As USPS Airmail Parcel Post
provides neither tracking numbers nor
insurance, we will not ship by this means
under any circumstance.
Due to international shipping regulations we
are not allowed to designate any item as a
"gift" or mark the value of the item
less than the actual cost of the item. However, at the customers
request we will be happy to highlight any item
as an "antique" or “"100+
years old" if this is in fact true.
We are happy to combine shipping/packing for
customers who purchase multiple items (when
possible). For a domestic or international
combined shipping quote, please contact us.
Customs:
International shipments are occasionally held and
inspected by Customs
officials for a period of time. We are not
responsible for covering the shipping costs on
any item returned to us by international
customs agents.
VAT Taxes/Duties: We cannot anticipate
VAT or other foreign duties. If you are an
international customer, please be aware that
your country may assess import duties/taxes.
Any taxes or fees assessed on an item are the
sole responsibility of the customer. In the
event an item is returned for any reason, we
are not responsible for covering these fees.
Returned Packages: We are not
responsible for any item returned to us as
"undeliverable" if the address
provided by the customer matches the address
printed on the shipping label. In this event,
the customer is required to provide an
alternate shipping address and cover the
additional shipping costs before the item will
be shipped again.
Lost or Damaged Items: Unfortunately,
boxes are occasionally lost, damaged or go
missing during transit. In the event of loss
or item damage, we are required to notify the
carrier so that a trace can be started.
Following their procedure, the insurance claim
can usually be filed no sooner than one (1)
month after the carrier has started their
trace of the package. The customer will be
refunded only after the insurance claim has
been completed which may take a few months.
If you have any additional questions or concerns
regarding shipping, please contact us.
info@crossraodsartandantiques.com
|
